return policy

we are happy to refund or exchange any items within 14 days of receipt. if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

to be eligible for a return, your item must be unworn* with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached. if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. should a refund be refused your item will be returned to you.

items marked as non-refundable including but not limited to, beauty products, haircare or earrings can not be returned once packaging has been opened due to hygiene reasons.

gift cards are also not eligible for refunds.

 

*If you only tried on the item (excluding swimwear, underwear, socks, etc.) we will still accept the return. If we do see that there is something wrong with the piece you returned, we will just return it.

FAULTY ITEMS

we strive to create quality clothing to party as hard as you do, but on rare occasions mistakes occur. if you think your item may be faulty, please contact our customer care team directly at info.leperdu@gmail.be so we can fix this for you as quickly and conveniently as possible.

RECEIVED THE WRONG ITEM?

should you receive an incorrect item in your order, please contact our customer care team directly at info.leperdu@gmail.be and we’ll do our best to sort it out and get the right item to you as quickly as possible.

EXCHANGES

you may exchange items for an alternative size or colour by sending a mail to info.leperdu@gmail.be and returning to us at the address below. once we receive your return your exchange will be dispatched to you free of charge. please note we cannot reserve items for exchange.

REFUNDS

please allow us 10 working days from receiving your items to process your return and confirm your refund amount. we’ll send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.

LATE OR MISSING REFUNDS

if you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. there is often some processing time before a refund is posted.

if you’ve done all of this and you still have not received your refund yet, please contact us at info.leperdu@gmail.be.


 

SENDING YOUR RETURN

to return your product, please send us an email with the relevant information* concerning your order and return to;

Le Perdu

Kalmthout 2920

Hertendreef 7

Antwerp, Belgium

please note, the cost of returning an item is at the customer's own expense. we would always advise you ensure to securely package your return and use a tracked delivery service or courier as we can not be held responsible for items lost or damaged in transit.

 

*Order number, your contact info, the product you ordered + price, date of return

INTERNATIONAL RETURNS

please ensure to mark any returned items as “returned goods” on customs or postal forms. failure to do so may delay the issue of any refund due and can result in the shipment being returned to sender. additionally, any duties incurred by incorrect customs declarations will be deducted from the refund due. likewise, should you refuse the delivery of an order, any fees incurred will be deducted from your refund. 

CONCESSIONS AND THIRD PARTY RETAILERS

items purchased from third-party retailers must be returned to the store they were purchased from. we can only process returns on orders purchased directly from www.leperdu.be